Reservation

1. These Terms and Conditions shall apply to accommodation agreements entered into between the Facility and guests, as well as to all agreements related thereto.

2. Any matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established practices.

3. The Facility may enter into special agreements with guests, provided that such agreements do not conflict with the purpose of these Terms and Conditions. In such cases, the special agreements shall take precedence over these Terms and Conditions.

1. The Accommodation Agreement shall be deemed concluded when the guest submits an application in accordance with the form prescribed by the Facility and the Facility accepts such application.

2. For applications made through external services, such as online booking sites, the Accommodation Agreement shall also be deemed concluded when the Facility accepts the application.

3. Even after the Accommodation Agreement has been concluded, the applicant shall comply with any request from the Facility to submit a guest register containing the applicant’s name, address, telephone number, email address, and other required information.

4. The applicant may be required to pay a deposit by the deadline specified by the Facility. If the applicant fails to make such payment, the Accommodation Agreement shall cease to be effective.

5. The Facility may request the applicant’s cooperation pursuant to Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

The Facility may refuse to accept an application for an Accommodation Agreement if any of the following circumstances apply:

・When the application for accommodation does not comply with these Terms and Conditions.

・When there is no availability due to the Facility being fully booked.

・When the application for accommodation is deemed to violate any applicable law, regulation, ordinance, public order, or standards of decency.

・When the guest is determined to be a member of an organized crime group, an anti-social force, or any person equivalent thereto.

・When the Facility determines that the guest is likely to cause significant inconvenience or disturbance to other guests.

・When the applicant is determined to be, or is suspected of being, a patient with a designated infectious disease or another person subject to the provisions of Article 4-2, Paragraph 1, Item 2 of the Inns and Hotels Act.

・When the applicant engages in violent or coercive demands in connection with accommodation at the Facility, or requests an unreasonable burden beyond what is considered reasonable.

・When the applicant repeatedly makes demands prescribed in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act that impose an excessive burden on the Facility and are likely to significantly interfere with the provision of accommodation-related services to other guests.

・When the Facility is unable to provide accommodation due to a natural disaster, equipment or facility failure, or any other unavoidable circumstances.

・When it is discovered that the guest has previously engaged in serious misconduct or caused significant disturbance at the Facility.

1. The guest may cancel the Accommodation Agreement by notifying the Facility.

2. If the guest cancels the Accommodation Agreement, the guest shall pay the cancellation fee specified by the Facility.

3. If the guest fails to contact the Facility and does not arrive within two hours after the scheduled check-in time, the Facility may deem the Accommodation Agreement to have been cancelled and may charge the guest the applicable cancellation fee.

1. The Facility may cancel the Accommodation Agreement in any of the following circumstances:

・When the guest violates these Terms and Conditions.
・When it is discovered that the guest falls under any of the circumstances set forth in any item of Article 3.
・When the required deposit has not been paid by the specified deadline.
・When the guest engages in conduct that poses a danger to or causes significant inconvenience to other guests.
・When the Facility is unable to provide accommodation due to a natural disaster or any other unavoidable circumstances.

2. The Facility shall not be liable for any damages incurred by the guest as a result of such cancellation.

Guests shall provide the Facility with the following information at check-in:

・Name, address, and telephone number
・ Occupation (for foreign nationals, nationality and passport number shall also be provided)
・Dates and purpose of stay
・Any other information deemed necessary by the Facility

1. The check-in time and check-out time shall be as specified by the Facility.

2. Guests may use the guest room from ●:00 PM until ●:00 AM the following day. However, in the case of consecutive stays, guests may use the guest room throughout the day, except on the arrival and departure dates.

3. Additional charges may apply for use of the guest room outside the hours specified above.

Guests shall comply with the house rules and notices established and posted by the Facility.

1. The business hours of the Facility’s various facilities and services shall be as stated on notices posted within the Facility or in the information book.

2. The Facility may change its business hours when necessary for operational reasons.

1. Accommodation charges shall be based on the rate schedule separately established by the Facility.

2. Accommodation charges shall be paid in cash, by credit card, or by any other payment method accepted by the Facility.

3. Even if a guest voluntarily shortens their stay, the Facility shall not be obligated to refund any portion of the accommodation charges.

The Facility shall use guests’ personal information for the provision of accommodation services, safety management, and compliance with applicable laws and regulations, and shall appropriately manage such information in accordance with the Act on the Protection of Personal Information.

The Facility shall not be liable for any loss, theft, or other incidents involving guests’ belongings in guest rooms or elsewhere within the Facility, unless such loss or incident is caused by the Facility’s intentional act or gross negligence.

1. If any items brought onto the premises by a guest are damaged or lost, the Facility shall compensate the guest for the resulting loss only where such damage or loss is caused by the Facility’s intentional act or gross negligence.

2. The amount of compensation under the preceding paragraph shall be limited to the fair market value of the relevant item.

1. The Facility shall not be liable when it is unable to provide accommodation due to natural disasters, power outages, communication failures, infectious disease outbreaks, or other circumstances beyond the Facility’s control.

2. The same shall apply to any damages arising from system failures of external booking websites or services.

1. Guests acknowledge and agree that horses are present and staying at the Facility during their stay.

2. Guests acknowledge that animals may behave unpredictably and shall interact with the animals at their own responsibility and under the supervision and direction of the Facility’s staff.

3. Guests shall not feed or interact with the animals except in the manner specified by the Facility, nor engage in any conduct that may pose a danger to or cause stress or discomfort to the animals, including shouting or approaching them suddenly or too closely.

4. The Facility may suspend or cancel interactions with or viewing of the animals without prior notice based on the animals’ health or for safety management reasons.

5. The Facility shall not be liable for risks ordinarily foreseeable in connection with interaction with animals.

1. Horses, hay (Timothy hay), wheat bran, and natural vegetation are present within the Facility.

2. Guests shall stay at the Facility with an understanding that exposure to these substances may cause allergic reactions.

3. The Facility shall not be liable for any allergic reactions or other health problems arising in connection with such exposure.

1. The Facility is designed as a specially curated experiential space.

2. Guests shall not remove, pull out, dismantle, damage, or soil any plants, flowers, moss, wooden decorations, or other interior features.

3. Guests shall not dispose of garbage within or among the decorative elements or engage in any other conduct that significantly detracts from the appearance or atmosphere of the Facility.

4. If a guest violates any of the preceding provisions, the Facility may charge the guest for costs required to restore the Facility to its original condition, costs incurred for work performed by specialized contractors, and any business losses resulting from such damage.

1. The furniture, furnishings, and other fixtures within the Facility include antique furniture.

2. Guests shall use such items in accordance with their intended use and handle them carefully with the due care expected of a prudent person.

3. Guests accompanied by young children shall exercise particular care and supervision to prevent conduct that may result in damage, including tipping, jumping on, dragging, or placing excessive weight on furniture or other items.

4. If any furniture, fixtures, or other items are damaged or destroyed due to the guest’s intentional act or negligence, the Facility may charge the guest for restoration costs, professional repair costs, replacement costs, and any resulting business losses.

1. Stays by minors without an accompanying adult are not permitted.

2. If a minor is staying at the Facility, a consent form signed by a parent, guardian, or other legal representative must be submitted in advance.

3. If the consent form specified in the preceding paragraph is not submitted, the Facility may cancel the Accommodation Agreement.

If a guest seriously violates these Terms and Conditions or the Facility’s house rules, the Facility may require the guest to vacate the premises immediately without prior notice. In such cases, no refund of accommodation charges will be provided.

Guests shall be liable for any damage caused to the Facility through their intentional acts or negligence and shall compensate the Facility for such damage.

If a guest room becomes unavailable for use due to the guest’s intentional act or gross negligence, the Facility may charge the guest an amount equivalent to the business losses incurred during the repair period.

These Terms and Conditions shall be governed by the laws of Japan. In the event of any dispute arising in connection with these Terms and Conditions, the district court or summary court having jurisdiction over the location of the Facility shall have exclusive jurisdiction as the court of first instance.

For cancellations, the following cancellation fees will apply based on the check-in date:

・Up to 11:59 PM, 10 days before check-in: No cancellation fee (100% refund)
・From 12:00 AM, 9 days before check-in through 11:59 PM, 3 days before check-in: 50% of the accommodation fee
・From 12:00 AM, 2 days before check-in through the check-in date: 100% of the accommodation fee (no refund)
・No-show: 100% of the accommodation fee (no refund)

Cancellation times are based on Japan Standard Time (JST).

【Example: Check-in on September 20】
・By 11:59 PM on September 10 → 100% refund
・From 12:00 AM on September 11 through 11:59 PM on September 17 → 50% refund
・From 12:00 AM on September 18 onward → No refund

If you are eligible for a refund, it will be issued to the payment method used at the time of booking.

Please note that after the refund has been processed, it may take several days for the refund to appear, depending on your credit card company or payment service provider. Thank you for your understanding.